Peaal: Unveil the True Voice of Your Customers

Turn customer conversations into actionable intelligence. Discover what your customers are really saying—beyond ticket categories and satisfaction scores.

Get Started

Traditional Analytics Miss the Real Story

Lost in Translation

Customers select "billing issue" whilst their real frustration stems from poor product experience. Standard categories mask underlying problems.

Surface-Level Insights

Category buttons and basic metrics fail to capture the emotional journey and true pain points of your customers.

Missed Opportunities

Without deep insights, targeted solutions remain undiscovered and agent performance improvements stagnate.

Wasted Resources

Teams focus on the wrong priorities whilst real issues continue to affect customer satisfaction and retention.

Blind Spots in Strategy

Leadership decisions rely on incomplete data, leading to initiatives that don’t address what truly matters to customers.

Reactive, Not Proactive

Without uncovering early signals from customer conversations, teams only respond after problems escalate—missing chances to prevent churn.

Transform Your Customer Success Journey

  • Find Real Pain Points
    Identify the true issues driving customer dissatisfaction, not just the symptoms they report.
  • Create SOPs Faster
    Develop data-driven standard operating procedures based on proven successful interactions.
  • Reduce Time to Resolution
    Close tickets faster by addressing root causes with targeted solutions.
  • Measurable ROI
    See real financial improvements in Customer Success efficiency and satisfaction scores.

Three Powerful Solutions
in One Platform

  • Deep Sentiment Analysis
    Uncover the emotional journey behind each customer interaction. Identify frustration, satisfaction, and confusion points to prioritise improvements.
  • Summarisation & Topic Discovery
    Automatically identify emerging themes and topics across thousands of conversations. Spot trends before they become widespread issues.
  • Service Agent Rating
    Evaluate agent performance with AI-powered metrics. Coach effectively with precise insights into what works and what needs improvement.

Simple, Transparent Pricing

Our pricing scales with your needs, based on the number of conversations analysed per month.

Startup Business

100 conversations / month

$ 500.00

Standard Business

1000 conversations / month

$ 4000.00

Pro Business

10000+ conversations / month

Contact for Custom Pricing

Connect With Us

Email: info@lambdafy.in

Made with ❤️, at Lambdafy.